What can I do with VIP membership?

As our VIP member, you can unlock all the amazing features. Just to name a few:

1. Send Unlimited Messages: Message anyone you like & know if they have read it

2. View More Rounds of Profiles: Have more potential matches each day

3. Fine Tune Your Search: Search people by location, ethnicity, etc.

4. See Who Liked You: Save the trouble and match faster

5. Restart Your Expired Match: Keep your romance alive and so on.

More features of VIP coming soon… Just stay tuned!

How to restore purchase?

Try the following steps to restore your membership: Tap the user icon > Settings > Restore Purchase. Before you click “Restore Purchase”, please make sure to use the same Apple/Google ID as you paid for the VIP and make sure your payment is still valid.

How to turn notification on? (Samsung device)

Find out the version of Android that is currently running on your device: Settings > About phone > Software information > Android version

Android 7.0

1. Press and hold WooPlus icon until a white box pops up > App Info > Notifications > Touch the slider to allow notifications

2. Setting > battery > unmonitored apps > Tap the dots at the top right corner > add > Touch the slider to turn on WooPlus

3. Setting > App Management > Manage Auto Run > Touch the slider to turn on WooPlus

4. Setting > App Management > Manage Notifications > Touch the slider to turn on WooPlus

Android 8.0

1. Settings > Notifications > Touch the slider to turn on WooPlus

2. Settings > battery > unmonitored apps > Tap the dots at the top right corner > add > Touch the slider to turn on WooPlus

If it still doesn’t work, please check the following settings: Settings > Device maintenance> Battery > Unmonitored apps > click “+” to Add apps (slide to the bottom of the page > choose WooPlus app > DONE

Android 9.X

1. Settings > Notifications > Touch the slider to turn on WooPlus

2. Settings > Device Care > Battery > Tap the dots at the top right corner > Settings > Turn on Notifications, Adaptive battery, and Auto disable unused apps

Please note that Android 9.0 for Samsung device introduced the Auto optimization feature, which will automatically close Apps that are not recently used and it might affect the notification function.

About the location

It is a location-based dating app. Each time you open this app, it will automatically update your location and recommend potential matches based on your GPS location. Thus, please kindly let us access your GPS location. And we are trying to make your location more accurate.

How can I set my gender preference?

Tap the user icon > Preference Then you can set your gender preference to Men, Women, or Both.

How can I start a private chat?

Choose to "Like" or "Pass" on each user. If you both fancy each other, you can start free private chats with them. Buying VIP will lead you to conversations too.

Can I view unlimited profiles each day?

We set limits on card swiping with the intention of preventing members from “ghosting”. We hope members can have more patience for the matches they have. You can double the rounds of profiles if you have VIP membership.

Have trouble finishing the payment?

If you have multiple accounts at this app, please check your other accounts to see if you have paid for those accounts. For each Google and Apple account, you can only subscribe to VIP once.

How to delete/deactivate/hide WooPlus Account?

If you wish not to use WooPlus app anymore, more details please read:

how to delete/deactivate/hide WooPlus Account.

How to change password

1. Log out your account > back to the login page

2. Log in > Tab “Forget password?”

3. Enter your registration email address

4. Check your email inbox and enter the confirmation code

5. Enter your new password

*Please ensure you're entering the email address registered to your account, and check your junk folder.

If you have any questions about our services, please feel free to contact us via Help & Feedback on WooPlus App.