Privacy Policy

Last revised on June 06, 2024

Welcome to WooPlus. (Herein "WooPlus").

This Policy describes how WooPlus ("us," "we" or "WooPlus") uses and discloses information of you when you access or use the WooPlus mobile application or its website found at wooplus.com, whether through a mobile device or computer (collectively, the “Service”). This Policy is only applicable to the WooPlus Service, and not to any other websites that you may be able to access from the WooPlus Service, each of which may have data collection and use practices and policies that differ materially from this Policy. We encourage you to read this Privacy Policy carefully when using our Services or transacting business with us. By using our Service, you are acknowledging the practices described in this Privacy Policy.



If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. With respect to California's "Shine the Light" law, Civil Code section 1798.83, we do not disclose personal information to third parties for the third parties' direct marketing purposes. For more information on your rights under the California Consumer Privacy Act (CCPA), please visit the PRIVACY NOTICE FOR CALIFORNIA RESIDENTS.


If you are an EU resident, GDPR provides you with additional rights regarding our use of your personal information. For more information on your rights under the General Data Protection Regulation (GDPR), please visit the PRIVACY NOTICE FOR EU RESIDENTS.


If you are an Utah resident, in accordance with the latest H.B.18 Online Dating Safety Amendments, we have updated information related to criminal background checks, safety tips. Please do take a moment to visit the PRIVACY NOTICE FOR UTAH RESIDENTS. If you do not agree with these terms and policies, please do not use our app/service.


What Personal Information Do We Collect?

1. Information You Voluntarily Provide. This may include your name, date of birth, gender, sexual orientation, email address, Google or Apple account, phone number, photos, videos, location, bio, height, ethnicity, body type, body shape, occupation, income, if you have children, religion, if you smoke, if you drink, interests, answers to the 8 about you quiz, chat messages (text, audio, or photo), public posts (text, photo), reason for deletion. Once you register, you will be able to review and change the information at any time by accessing your “Profile” page. You control your user profile and are able to correct or update (other than your email address, date of birth, gender and location (which is automatically updated)) your information at any time by just logging in to WooPlus.

If you contact our support team using the email address support@wooplus.com, or the feedback options located in the WooPlus Dating app, we collect your email address and the content of the email/feedback that you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you).

You may choose to submit a Success Story to us to display on our website and in the WooPlus Dating app. If you submit a Success Story you will be asked to provide a photo, a brief story, and the names of you and your significant other. We will maintain a record of your Success Story until you request us to delete it. You may request us to delete your Success Story at any time by sending an email to support@wooplus.com with the title “Success Story deletion request”. 

We recommend and encourage you to think carefully about the personal information you disclose about yourself to other users. We do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card or other financial details, national identity numbers, drivers' licence details or other sensitive information on your profile or in a chat message since such information may be open to abuse and misuse.

When you film or upload a video, the video may be professionally checked if the person in your profile photos matches the individual in the video. We want to make sure you are not a robot! And we also want to avoid fake WooPlus accounts being created which can be used for malicious activities and cybercrimes.

While you may voluntarily provide us with sensitive information about yourself such as your ethnicity, personal interests, religion or other sensitive information there is no requirement to do so. Photos that you post may also reveal more detailed information about yourself or your location. You should be cautious and review any photos you choose to post. Where you choose to post sensitive personal information about yourself the information you share is at your own risk.

2. Information We Automatically Collect: When you use the WooPlus Dating app, we automatically collect and store certain information about your mobile device, location, and your activities within the app. This information includes type of device (model and manufacturer), operating system and version number, app version number, IP address, and the date and time you accessed our services.

We may also include your GPS location (if you allowed location services), and/or location data derived from your IP address, such as postal code, city, state, and country. Your Facebook user ID (if you registered to your Facebook account). If you clicked on a WooPlus ad, which ad you clicked on, the date and time you clicked on the ad will be included.

If you made a purchase in the WooPlus Dating app we record what product you purchased, the quantity purchased, the price of the product, the date and time the purchase was made, and the expiry time of the purchase (if applicable). Apple will provide us with a unique transaction ID, the subscription status, the payment status, and reason for subscription cancellation (if applicable). Google will provide us with a unique order ID, the subscription status, the payment status, and reason for subscription cancellation (if applicable). Neither Apple nor Google provide us with any personal information from your Apple iTunes or Google Play account.

As you use the WooPlus Dating app we also collect data with regards to your actions within the app. This data may include the date, time, and location you opened the app, content you have liked or disliked, if you have read, or deleted any messages, any changes made to your profile or account settings, and the date and time you deactivated your account.

3. Cookies and Use of Cookie Data: When you visit the Service, we may assign your device one or more cookies to facilitate access to our Service and to personalize your experience. Through the use of a cookie, we also may automatically collect information about your activity on our Service, such as the pages you visit, the time and date of your visits and the links you click. If we advertise, we (or third parties) may use certain data collected on our Service to show you advertisements on other sites or applications.

4. Data Collected by Third Parties through Third Party Links: On our website we include links to other websites and other content from third party businesses. These third-party businesses may use cookies, web beacons or other similar technology to collect information about you. We do not have access to or control over these third parties or the cookies, web beacons or other technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third-party websites. You are encouraged to review the privacy policies of the different websites you visit.


How We Use the Information We Collect

1.How We Use Personal Information: We may use your email address and your other personal information to help us efficiently operate the Services, to contact you in connection with your membership and other activities on the App (including, but not limited to, confirmation emails or important news that could affect your relationship with our App), and to forward messages to you from other WooPlus users. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. If you consent, the pictures or videos you choose will be shared with users of WooPlus App, and may be shared on WooPlus official site, WooPlus social accounts, App Store page, and Google Play page. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy. These types of communications are known as "Operational Communications." To operate the Services, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, and customer relationship management services. We require these entities not to use your information for any other purpose. Besides, any third party with whom we are allowed to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them. Please read the information below under the heading "Special Cases in which we Share Personal and Financial Information" to learn more ways where we may share your personal information.

2.How We Use Financial Information: If you choose to buy any of our premium services, we will handle your payment details and store them in a secure manner to prevent fraud and for purposes of auditing and taxation.

3.Location Information and Services: This Service includes location based services and features. These features are used to connect you to other users based upon your geographic location, and provide other services that personalize your experience. To implement these features we collect your location data, including but not limited to GPS data, WiFi data, and cell tower data.

4.Special Cases in which we Share Personal and Financial Information: Your personal information, Certified Financial Information or financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy or to comply with the law or to protect the interests or safety of WooPlus or other visitors to the Site.

5.How We Use Public Information and Other Demographic Information: We may review all your demographic information. We may use public information to enable other users to determine whether they are a match for you and to communicate with you. We may use demographic information to tailor the Service and cater to your interests. We may also share demographic information with advertisers on an anonymous and aggregated basis (i.e., without telling the advertisers your identity). One of the reasons we may do this is to increase the likelihood that our advertisers' goods and services will appeal to WooPlus users, so that we may target specific ads at specific demographic groups. Our sharing of demographic information with advertisers is anonymous (i.e., we do not tell advertisers which particular WooPlus users are members of which demographic groups), subject to the rest of this privacy policy. When you respond to an advertisement, however, we ask you to remember that if that ad that is targeted to a demographic group and you decide to give the advertiser your personal information, then the advertiser may be able to identify you as being a member of that demographic group.


With Whom We Share Your Information 

1.Disclosure to Your Matches: As an integral part of providing the WooPlus service, we will disclose your profile information to your matches. Photos and other profile information posted by you will be available to subscribers that are matched with you. We may also make features available enabling your matches to share your profile information, including photos, with members of their social network(s). We never share your contact information with your matches.

2.Disclosure By Law: You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); protect or defend WooPlus's, or a third party's, rights or property; or protect someone's health or safety, such as when harm or violence against any person (including you) is threatened.

3.Disclosure to Protect Abuse Victims: Notwithstanding any other provision of this privacy statement or our Terms of Service, we reserve the right, but have no obligation, to disclose any information that you submit to the Services, if in our sole opinion, we suspect or have reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure.

4.Disclosure to our service providers and partners: We engage with trusted third parties to help us operate and improve our Services in terms of customer care, marketing, analytics, data hosting and maintenance, payment processing, communication, and security operation. We may also share information with partners who distribute and assist us in advertising our services. We follow a strict vetting process prior to engaging any service provider or working with any partner. Our service providers and partners must agree to strict confidentiality obligations.

5.Disclosure to Trusted Third Parties at Your Request: When purchasing an WooPlus subscription or while visiting our Services, we may provide you with advertisements, promotions and offers from third party providers. If you choose to accept any such offers, you may either (depending on the situation) directly provide your information in connection with the offer to such third-party provider, or we will provide your information, including billing information, to the third party provider by pre-populating the offer registration forms. Your information will not be transferred until you actually accept the offer. You may opt-out of the offer at any time up until this point. Please refer to the third party provider's own privacy policy (provided on the offer pages) if you have any questions regarding how your information is used by such providers. Please be aware that these offers may be presented on pages framed by a WooPlus Service. We do this to provide a seamless experience. Although these offer pages have the look and feel of our websites, you will be submitting your information directly to the third-party advertiser. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, including the sharing of the information you supply to us with third party providers described here, or as the result of the presence of such providers on a WooPlus Service.


Disclosure for Accounts Payable or Collections

It is your duty to make sure that you keep your account(s) in good standing with us. If you have an outstanding balance, or if you dispute you payment to us with your credit card or financial institution for any reason, please note that all information collected from your activity on our website may be disclosed to the bank and/or collections agency we work with for the purposes of establishing proof of user's identify, proof of use, proof that service was provided, and / or collecting any outstanding debt owed to us.


How You Can Access Your Information 

We give you the opportunity to modify personal information or demographic information you have provided to us at any time. Please be aware that it may take several hours for the changes you make to take effect on the public areas of the WooPlus Service. We thank you for your patience. Please note that changing or deleting your information, will only change or delete the data in our database for purposes of future activities on the Services and for managing future communications from WooPlus.

These changes and deletions will not change or delete emails, messages or information that we may have already forwarded to other users or credit card companies or any other third parties, all as provided above in this privacy policy.


How We Protect Your Personal Information 

WooPlus has implemented technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We restrict access to personal information to authorized personnel only and regularly review our security procedures to ensure compliance with best practices.

Unfortunately, no website or Internet transmission is ever completely 100% secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will ever occur, but here are some handy tips to help keep your data secure:

1. Please log in to WooPlus on a trusted device.

2. Please don’t share the password you use to access your WooPlus Account with anyone else.

3. Change your password periodically.


Information You Provide about Yourself While Using Our Service

Whenever you voluntarily disclose personal information on publicly-viewable pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.


Data Retention

Personal information can only be kept temporarily for continued service and legitimate purposes, and we retain the information complying with applicable laws. The content stays as long as the account still exists. After your account is terminated, we will delete your personal information, as laid out below:

 We adhere to a strict data retention policy that involves deleting most of your data and retaining only limited information for specific purposes, as explained below:

1. We retain a limited amount of data to fulfill our legal data retention obligations. Additionally, we store records of members' consent to demonstrate compliance with applicable laws.

2. We maintain limited information on the basis of our legitimate interests. For instance, we keep customer care records and supporting data to help us make informed decisions about customer care, enforce our rights, and defend ourselves in case of claims. We also retain information on past accounts and subscriptions for the establishment, exercise, or defense of legal claims. Furthermore, we keep data necessary to prevent banned members from opening a new account for as long as required to ensure the safety and well-being of our members.

3.  Lastly, we maintain information based on our legitimate interests when there is an ongoing or potential issue, claim, or dispute that requires us to keep data. This includes instances where we receive a valid legal subpoena or request for data preservation, in which case we would need to retain data to comply with our legal obligations. We also keep data that may be necessary for legal proceedings.

Please note that even though our systems are designed to carry out data deletion processes according to the above guidelines, we regret that we can't promise all data will be deleted within a specific timeframe due to technical constraints.


Children's Privacy

We require users to be at least 18 years of age. We do not intend for anyone under the age of 18 to use any of the features or services we offer from WooPlus Services, and we certainly do not direct any of our content specifically at children under 18 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online.


Changes to This Privacy Policy 

We reserve the right, at any time, to add to, change, update, or modify this Policy, simply by posting such change, update, or modification on WooPlus Services and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Services. If any changes are made to this Privacy Policy we will reflect the "Last Revised" date above. It is your responsibility to review this Policy from time to time to ensure that you continue to agree with all of its terms.


How to Contact Us

If you have any questions regarding Privacy Policy or our practices related to WooPlus Services, please feel free to contact us in the Service via Help & Feedback or send us your inquiries to support@wooplus.com.